Privacy Policy
Last updated: July 2026
This policy explains how Simply Foot Care (“we”, “us”, “our”) collects and uses personal information when you visit simplyfoot.co, enquire about foot care, or book an appointment with Pam, a Certified Foot Health Practitioner.
Who we are
Data controller: Simply Foot Care
Practitioner: Pam, Certified Foot Health Practitioner
Website: simplyfoot.co
Email: hello@simplyfoot.co
Service area: Birmingham and surrounding areas including Edgbaston, Harborne, Bearwood, Quinton, and Smethwick
We provide routine, comfort-focused foot care — not medical diagnosis or treatment. If you have a medical emergency, contact NHS 111 or 999.
What data we collect
- Identity & contact: name, email address, phone number, and postal area when you enquire, book, or create a customer account
- Appointment information: service selected, preferred date/time, and notes you provide about your foot care needs
- Health-related notes: information you voluntarily share relevant to your foot care visit (e.g. diabetes, mobility, nail concerns). We do not request unnecessary medical history
- Payment data: payment status and Stripe transaction references — we do not store full card numbers
- Communications: emails, contact form messages, and WhatsApp messages you send us
- Marketing preferences: whether you have opted in to receive offers or foot care advice by email
- Technical data: IP address, browser type, and cookie data as described in our Cookie Policy
How we use your data
We use personal data to:
- Respond to enquiries and manage appointments
- Send booking confirmations, reminders, and service-related messages
- Process payments securely via Stripe
- Maintain records of the foot care services provided
- Improve our website and understand how visitors use it (with consent for analytics)
- Send marketing communications only where you have given clear opt-in consent
- Comply with legal and accounting obligations
Lawful bases (UK GDPR): performance of a contract (appointments), legitimate interests (running a safe, efficient practice), consent (marketing and non-essential cookies), and legal obligation where applicable.
Who we share data with
We use trusted processors who handle data on our behalf:
- Stripe — payment processing
- Resend — transactional email delivery
- Neon / Cloudflare — secure hosting and database
- Analytics providers (e.g. Google Analytics) — only after cookie consent
We do not sell your personal data. We may disclose information if required by law.
Data retention
We keep customer and appointment records for as long as needed to provide foot care services, handle follow-up queries, and meet legal or tax requirements. Marketing consent records are kept while you remain subscribed. You may request erasure where we have no overriding legal reason to retain data.
Your rights
Under UK GDPR you have the right to:
- Access a copy of your personal data
- Correct inaccurate data
- Request erasure in certain circumstances
- Restrict or object to processing in certain circumstances
- Data portability where processing is based on consent or contract
- Withdraw marketing consent at any time
To exercise your rights, email hello@simplyfoot.co. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Security
We use HTTPS, access controls on admin systems, and reputable payment and email providers. No method of transmission over the internet is completely secure; we take reasonable steps to protect your information.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change. Significant changes will be highlighted on this page.
Contact
Questions about this privacy policy: hello@simplyfoot.co or our contact page.